Terms and Conditions

About Us

This web site is owned and operated by Davora Ltd.

Our Contact details:
Davora Ltd
135 Heaton Moor Road
Stockport
Cheshire
SK4 4HY
United Kingdom

Phone: 0161 641 0655
Email: sales@davora.co.uk

VAT Reg No: GB 834 6163 27

Company number: 04966565

Making a purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. All transactions are conducted in British Pounds / Sterling. Your credit card company will convert the amount to your local currency.

We accept payment by credit or debit card.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All illustrations, designs and general descriptions on this site are for guidance only and approximate representations of size, colour, style and other attributes, and shall not be binding to Davora Ltd. All designs are copyright Davora Ltd. By placing an order on the website you agree not to infringe this copyright by any means.

Davora Ltd reserves the right to reject any order received.

Remittance Terms: Unless otherwise agreed with us in writing, all payments must be received in full and cleared before title to the goods is transferred from Davora Ltd to you.

Shipping and Handling

UK DELIVERY:
3 Delivery options are provided for goods to be delivered in the UK.

Standard delivery is via Royal Mail First Class Post. This service is not tracked, and we are not able to provide a proof of postage.

Recorded Delivery is a 1st Class tracked service operated by Royal Mail. We will obtain a tracking number for orders delivered by this method and this we can provide this to you upon request.

UPS is a tracked next working day service from our delivery partners UPS. We will obtain a tracking number for orders delivered by this method and this we can provide this to you upon request. UPS deliver on Monday to Friday only, and not on weekends.

The total cost of shipping is calculated based upon the weight of the parcel. Our website will calculate the delivery cost for you before you confirm the order.

CUSTOMERS OUTSIDE THE UK:

We are also able to ship goods outside the UK. Our default method of delivery will be the Royal Mail Airmail service, but we may choose to use an alternative provider if we see fit.

The total cost of shipping is calculated based upon the weight of the parcel. Our website will calculate the delivery cost for you before you confirm the order.

Please note customers outside the UK may be required to pay additional local charges (e.g. Duty, taxes) upon receipt of their goods.

We reserve the right to use an alternative delivery service provider where we see fit.

Delivery Timescales

In most cases your order will be delivered within a few days. However please allow 14 days for delivery. Davora Ltd will not be held responsible for late deliveries outside its control howsoever caused. By accepting these terms and conditions you accept that Davora Ltd has no influence or control over Royal Mail or any other delivery service providers.

In the unlikely event that we fail to deliver, other than reasons beyond our reasonable control or customer fault, our liability will be limited to the total invoice value.

You must inform us within two working days of receiving the dispatch notice if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Back Orders

If your item is not in stock, we will back order for you where possible. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Payment Security

We use a third party payment service provider, Stripe, to take credit card payments. When the order is placed at our website, credit card numbers are encrypted using at least 128 bit encryption. The service provider uses secure SSL technology to keep your card details safe. Davora Limited does NOT directly receive or store any card details in any format.

If you prefer, you can choose to pay via Paypal. Again, your payment will be processed by Paypal and Davora Limited will not directly receive or store any credit card details in any format.

Guarantee

We guarantee your satisfaction. All of our products come with a 14 day money back guarantee if damaged before they reach you. If a product is unsuitable for the purpose for which you bought it, we will give you a refund provided the items are unopened and undamaged. Please contact us in case of a return.

Privacy Policy

Davora Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

During the checkout process you will be asked if we can use your e-mail address to send you regular Newsletters. These newsletters will contain product updates, details of up coming events and special promotions. Your e-mail address will be used by Davora Ltd only and will not be passed on to any third party. You can also subscribe to the newsletter from the home page of www.davora.co.uk.

If at any time you wish to unsubscribe from the newsletter, you can do so from the home page of www.davora.co.uk.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, limited to a maximum of the total invoice value. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time.