This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
This Policy applies equally to our davora.co.uk retail site and our davora.cards trade site. Throughout this Policy we will use davora.co.uk to refer to both websites.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com or by writing to Davora Ltd, 135 Heaton Moor Road, Stockport. SK4 4HY. Alternatively, you can telephone +44 (0)161 641 0655.
Who we are
How do we collect information from you?
What type of information is collected from you?
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. The instructions for doing this vary from browser to browser, and you are advised to seek technical help if you need assistance with this.
Main Cookies used on our site
|GDPR Cookie Consent||Persistent||1 year||When you click to accept the Cookie notification on this website, a cookie is used to remember your consent. That way you can enjoy our site without the nagging notification appearing at the bottom of the site.|
|Google Analytics||v||2 years||Used to track how the website is used and provide feedback to help us improve user experience. Your information is passed to Google to help with the analysis but NOT used for direct marketing.|
|Stripe||Session||Variable||Stripe cookies are required to aid with the processing of payment details while keeping the details private.|
|Woocommerce||Session||Variable||Woocommerce cookies are required for the correct functioning of the e-commerce aspects of this website.|
|Wordpress||Session||2 weeks||Cookies used by Wordpress for core functionality. These cookies are required for the website to work properly. More information can be found on this website: https://codex.wordpress.org/WordPress_Cookies|
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited
These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.
How is your information used?
We may use your information to:
Contact you regarding queries raised in the contact form;
Progress an order you have submitted and send you information directly related to this;
Carry out our obligations arising from any contracts entered into by you and us;
Deal with entries into a competition;
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest to you.
These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services;
Process a grant or job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to a fulfilment house or delivery company).
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
How you can access and update your information
Right to Erasure
Security precautions in place to protect the loss, misuse or alteration of your information
Non-sensitive details (your email address etc.) may be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or under
Transferring your information outside of Europe
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.