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About Us
This web site is owned and operated by Davora Ltd. We are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Davora Ltd 135 Heaton Moor Road Heaton Moor Stockport Cheshire SK4 4HY United Kingdom Phone: 0845 299 0186 Fax: Email: sales [at] davora [dot] co [dot] uk VAT Reg No: 834 6163 27 Company number: 04966565 |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. All transactions are conducted in British Pounds / Sterling. Your credit card company will convert the amount to your local currency. We accept Visa, MasterCard, American Express and Paypal via our Payment Partner, SagePay. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. All illustrations, designs and general descriptions on this site are for guidance only and approximate representations of size, colour, style and other attributes, and shall not be binding to Davora Ltd. All designs are copyright Davora Ltd. By placing an order on the website you agree not to infringe this copyright by any means. All designs are covered by DesignProtect insurance. Davora Ltd reserves the right to reject any order received. Remittance Terms: Unless otherwise agreed with us in writing, all payments must be received in full and cleared before title to the goods is transferred from Davora Ltd to you. Where payment terms have been agreed (Trade Customers only), alternative payment options will be made available on the checkout pages. |
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Shipping And Handling
UK DELIVERY: 2 Delivery options are provided for goods to be delivered in the UK. Standard delivery is via Royal Mail First Class Post. Customers may choose the Recorded Delivery option during the checkout process. UK Standard and Recorded Delivery charges vary according to the order quantity as follows: Equivelent Order Quantity up to 2 : Standard Delivery=£1.00 ; Recorded Delivery=£1.95 Equivelent Order Quantity up to 6 : Standard Charges=£1.50 ; Recorded Delivery=£3.45 Equivelent Order Quantity up to 15 : Standard Charges=£2.50 ; Recorded Delivery=£3.45 Equivelent Order Quantity up to 30 : Standard Charges=£4.50 ; Recorded Delivery=£6.00 Equivelent Order Quantity up to 50 : Standard Charges=£6.00 ; Recorded Delivery=£8.00 Equivelent Order Quantity up to 75 : Standard Charges=£8.00 ; Recorded Delivery=£8.00 Equivelent Order Quantity up to 150 : Standard Charges=£10.00 ; Recorded Delivery=£8.00 Equivelent Order Quantity up to 250 : Standard Charges=£25.00 ; Recorded Delivery=£8.00 *** UK Orders over £150: FREE DELIVERY *** Most products have an equivelent order quantity of 1 (i.e. equivelent order quantity of 1 card = 1). However some of the larger products have a higher equivelent order quantity (for example, the large pop-up cards and multi-packs). Where a recorded delivery option has been selected, we reserve the right to use an alternative recorded service. CUSTOMERS OUTSIDE THE UK: We are also able to ship goods outside the UK. Our default method of delivery will be the Royal Mail Airmail service, but we may choose to use an alternative provider if we see fit. Delivery charges are based upon the equivelent order quantity as outlined below: Europe Delivery Charges: Equivelent Order Quantity up to 2 : Delivery Charges=£2.50 Equivelent Order Quantity up to 6 : Delivery Charges=£3.50 Equivelent Order Quantity up to 15: Delivery Charges=£4.50 Equivelent Order Quantity up to 30 : Delivery Charges=£8.50 Equivelent Order Quantity up to 50 : Delivery Charges=£10.00 Equivelent Order Quantity up to 100 : Delivery Charges=£15.00 Equivelent Order Quantity up to 200 : Delivery Charges=£25.00 Equivelent Order Quantity up to 1000 : Delivery Charges=£50.00 Rest of World Delivery Charges: Equivelent Order Quantity up to 2 : Delivery Charges=£3.00 Equivelent Order Quantity up to 6 : Delivery Charges=£6.00 Equivelent Order Quantity up to 20 : Delivery Charges=£10.00 Equivelent Order Quantity up to 60: Delivery Charges=£15.00 Equivelent Order Quantity up to 100 : Delivery Charges=£20.00 Equivelent Order Quantity up to 200 : Delivery Charges=£25.00 Equivelent Order Quantity up to 1000 : Delivery Charges=£50.00 Please note customers outside the UK may be required to pay additional local charges (e.g. Duty, taxes) upon receipt of their goods. We reserve the right to use an alternative delivery service provider where we see fit. In the event that we choose to use another provider, your Shipping and Handling costs will not exceed those stated above. |
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Delivery Schedule
In most cases your order will be delivered within a few days. However please allow 14 days for delivery. Davora Ltd will not be held responsible for late deliveries ouside its control howsoever caused. By accepting these terms and conditions you accept that Davora Ltd has no influence or control over Royal Mail or any other delivery service providers. In the unlikely event that we fail to deliver, other than reasons beyond our reasonable control or customer fault, our liability will be limited to the total invoice value. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. |
| Back Orders If your item is not in stock, we will back order for you where possible. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
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Credit Card Security
We use a thrid party payment service provider, SagePay, to take credit card payments. When the order is placed at our website, credit card numbers are encrypted using at least 128 bit encryption. The service provider uses secure SSL technology to keep your card details safe. Davora Limited does NOT directly receive or store any card details in any format. If you prefer, you can choose to pay via Paypal, which will also be processed via SagePay. Again, your payment will be processed by Paypal and Davora Limited will not directly receive or store any credit card details in any format. |
| Guarantee We guarantee your satisfaction. All of our products come with a 14 day money back guarantee if damaged before they reach you. If a product is unsuitable for the purpose for which you bought it, we will give you a refund provided the items are unopened and undamaged. Please contact us in case of a return. |
| Reaching Us If you need to reach us, please email us using the Contact Us page, alternatively, you can call on 0845 299 0186 (International +44 0845 299 0186) or fax us on or write to us at 135 Heaton Moor Road, Heaton Moor, Stockport, Cheshire. SK4 4HY. United Kingdom |
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Privacy Policy
Davora Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. During the checkout process you will be asked if we can use your e-mail address to send you regular Newsletters. These newsletters will contain product updates, details of up coming events and special promotions. Your e-mail address will be used by Davora Ltd only and will not be passed on to any third party. You can also subscribe to the newsletter from the home page of www.davora.co.uk. If at any time you wish to unsubscribe from the newsletter, you can do so from the home page of www.davora.co.uk. |
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, limited to a maximum of the total invoice value. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
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